Privacy Policy


We are Limited (“we”, “us”, “our”, “Crayfish”) incorporated in England and Wales under company number 10450327 with registered office at St Johns Innovation Centre, Cowley Road, Cambridge, England CB4 0WS. We operate the website and associated mobile applications (“the Platform”).

By using the services available on Crayfish website and mobile applications (“Services”) or otherwise providing personal data to us, you agree to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, you must not use the Services or otherwise provide personal data to us.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

We are the controller of the personal data Provided to us for the purposes of applicable data protection legislation. We are committed to protecting and respecting your privacy, by handling your personal data in accordance with applicable data protection laws and regulations, including the right to request deletion of personal data.

The term “personal data” refers to personally identifiable information about you, such as your name, nationality, job description, health related data, date of birth, e-mail address or mailing address.

We may amend this Privacy Policy from time to time. If we do so, we will update the Privacy Policy on our website and, in addition, if you are registered with us, we will send you an email to let you know about any changes. Otherwise, you are responsible for regularly reviewing this Privacy Policy so that you are aware of any updates.

Collection of Personal Data that you provide to us

If you provide Information to us by filling in forms on our website. This may include information provided at the time of registering, purchasing services, posting material, sending messages and posting in our Platform making or receiving payments through the Crayfish Wallet Function or requesting further services, making a compliant or raising any other query or comment.

Details of transactions you carry out via our website.

We may ask you for information when you report an issue or concern or we have or receive a complaint or query about you (whether or not a formal Dispute is raised).

From time to time, we may ask you to complete surveys that we use for research purposes and to improve our services, although you are not obliged to participate.

Details of the messages you send and receive using our Platform including without limitation, the contents of that message. Messages are not private and are not confidential.

If you provide services of any sort to us, or apply to work with or for us.

Certain personal data is mandatory to be provided to us in order that we can fulfil your request, for example to purchase Services, and we shall make this clear to you at the point of collection of the personal data.

If you provide to us personal data about any other individual, you must have their consent to do so.

All personal data that you provide to us must be true, complete and accurate.  If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this and we may also report this to the appropriate authorities.    

At our request, you shall promptly provide evidence of your identity.   

When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

Removal of User Accounts and Personal Data: We may remove user accounts and associated personal data in circumstances where users no longer engage with the platform or fall into categories no longer served by our business. This may include deleting or anonymizing personal data to comply with data protection laws and regulations.

Information and personal data we automatically collect about you

When you use our website, we automatically collect and store information about your device and your activities. This information could include:

  • technical information about your device such as type of device, web browser or operating system;

  • your preferences and settings such as time zone and language;

  • how long you used the website and which services and features you used.

Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please see our Cookies Policy. 

Personal data we may receive from others

We may receive personal data about you from our payment providers, and from other individuals who chose to provide it to us for any reason.  

If we reasonably believe that any of the personal data you have provided to us is inaccurate, we may receive further personal data from third parties, confirming or otherwise, your identity.

We sometimes supplement the information that you provide with information received from third parties. For instance, search information providers, PayPal, other companies (subject to their privacy policies and applicable law), and from other accounts we have reason to believe you control (whether in part or in whole).

Use of Personal Data

We will use your Personal Data to fulfil your requests and we will ask only for data that is adequate, relevant and not excessive for those purposes. We may use your Personal Data for the following purposes:

  • To inform you of new products and services we will be providing

  • To send you regular updates relating to and/or our Services that we think will be of interest to you

  • To send you requested information on our products and services

  • To provide you with the services offered by us via this website, to administer this website and to help us improve our services

  • If we consider it necessary,  in order to facilitate fulfilment of a project.

  • To allow you to participate in interactive features of our service when you choose to do so

  • To notify you about changes to our services, Terms of Service, Privacy Policy and/or Code of Conduct

  • To manage risk, or to investigate, detect, prevent, and/or remediate fraud, suspected fraud or other potentially illegal or prohibited activities.

We will delete or anonymize personal data when it is no longer necessary for the purposes for which it was collected or if a user requests its deletion. Personal data may also be removed as part of routine data management processes to maintain the accuracy and relevance of our records.


We hope you will be delighted with our services.

However, if you do not wish to receive emails from us and want to be removed from our electronic mailing list you can either select “unsubscribe” from any of the marketing emails that we send or alternatively contact us.

In compliance with the General Data Protection Regulation (GDPR) and our Privacy Policy, you have the option to request deletion of your data from our platform by writing to us at if you no longer wish to be associated with our business. Please note that this action is irreversible and will result in the permanent removal of your account and associated data.


In order to collect the anonymous data described in the preceding paragraph, we may use temporary “cookies” that remain in the cookies file of your browser until the browser is closed. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information, which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie.
 For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at

The Services may use cookies so that we can recognize you when you return and personalize your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie or to refuse to accept cookies. Please note that the Services may not operate efficiently if you refuse to accept cookies.  

Disclosure of your Personal Data

We do not share, sell or distribute your Personal Data with unrelated third parties, except as otherwise provided for in this Privacy Policy and under these limited circumstances:

  • In order to provide you with the information or products which you have requested, Personal Data may occasionally be transferred or shared with other companies within our group of companies or third parties who act for us for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes a third party may have access to your Personal Data in order to support our information technology or to handle mailings on our behalf.

  • We will keep your contact details on our database and may, from time to time, e-mail or post you information to make you aware of our other similar products and services which may be of interest to you. If you do not wish to receive e-mails or post from us for these purposes, please let us know by following the “unsubscribe” procedure set out above.

  • Where you have expressly consented, we may also share your Personal Data with other companies within our group of companies or disclose your Personal Data to other businesses who may contact you about their products or services that may interest you.

  • We may share, transfer or disclose the information in our databases and server logs to comply with a legal requirement, for the administration of justice, interacting with anti-fraud databases, to protect your vital interests, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of our sale, merger, reorganisation, dissolution or similar event. We will inform you of any such transfer or disclosure as required by law.

  • In order to apply or enforce our terms of service, our policies or any other agreements between you and us.

  • We may pass on your Personal Data to other users of this website if they confirm to us in writing that they intend to issue proceedings or take legal action against you.

  • Where appropriate, before disclosing Personal Data to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law.

Data access and corrections

Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will disclose to you the Personal Data we hold about you, for which we may make a charge up to the maximum as allowed by applicable law. We will also correct, amend or delete any Personal Data that is inaccurate and notify any third party recipients of the necessary changes. You may update any information you have given to us by contacting us.

Upon receipt of your written request and sufficient information to identify your personal data in question, we will delete or anonymize the requested personal data, subject to any applicable legal or contractual obligations.

Links to other websites

This website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third-party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any Personal Data about yourself.


We take appropriate technical and organizational measures against unauthorised or unlawful processing of your Personal Data and against accidental loss or destruction of, or damage, to your Personal Data. However, no system can be completely secure. Therefore, although we take steps to secure your Personal Data, we do not promise that your Personal Data, or other interactions with the Site, other users or us will always remain secure.


If you have any questions, comments or requests regarding this privacy policy, please contact us.